At [Candy shop], we strive to ensure you love your purchase. However, due to the nature of our products, our policy is as follows: 1. Cosmetics & Skincare Due to hygiene and safety reasons, cosmetics and skincare products are non-returnable and non-exchangeable once opened or used. Exceptions: If the product arrives damaged, broken, or incorrect, we will replace it immediately at no extra cost. 2. Accessories & Handbags Returns or exchanges are accepted within 3 days of delivery. The item must be in its original condition, unused, and in its original packaging. In case of return/exchange for non-defective items, the customer is responsible for all shipping fees. 3. Damaged or Incorrect Items If you receive a damaged or wrong item, please contact us within 24 hours with a photo of the product. We will cover all shipping costs to rectify the issue. 4. Process Contact us via (WhatsApp/Direct Message). Once the item is inspected and approved, refunds or exchanges will be processed within 3-5 business days.